Shipping, Returns & Resizing
On this page:
Shipping & Packaging
Returns
Resizing & Maintenance
1. Shipping & Packaging
How long does it take to craft?
Crafting your unique engagement ring takes 6-8 weeks. Once completed and the final payment is made, we will deliver it discreetly directly to your home, work, or nominated address.
We do offer a GST-free purchase if you are travelling overseas. Talk to your concierge about this option.
How will I receive my order?
Within NZ there are 4 ways to receive your item
Booking a pick-up at our Auckland Studio
Delivering to a nominated residential or business address (no PO boxes allowed)
Delivering to a NZ Post Shop that allows counter delivery
Duty-free at either Auckland, Wellington or Christchurch airports. See details about this duty-free option here.
International orders can only be received through international courier to a nominated residential or business address.
How will my item ship?
NZ orders will ship via NZ Post overnight service; a signature is required upon delivery.
International orders ship DHL worldwide express and also require a signature on delivery.
Is my shipment insured?
Yes, your package is insured from leaving our studio until you sign for it.
Is your packaging discrete?
Yes! Your order will arrive in plain black packaging with only a shipping label on the outer box. The sender details will be discrete as well.
Is shipping free?
Complimentary overnight shipping is included with all purchases within NZ. International orders also come with your purchase complimentary and will ship DHL Express.
Can you rush my order?
Yes, rush orders can be accommodated on a case-by-case basis depending on capacity, but there is an associated charge.
If you need something between 4 and 6 weeks, we have a $350 rush fee to prioritise this.
Orders that are required faster than three weeks (21 days) will have a $550 rush fee.
How long is (international) shipping?
International packages ship via DHL Express and generally take five to ten business days.
However, delays in customs and international shipping routes can occur, and this is outside of our control.
2. Returns
What is your return policy for collection styles?
For Collection Rings, we offer a 14-day return from when you receive the ring.
Your jewellery can only be returned if it is undamaged and unchanged in state. We will not accept any Jewellery that shows signs of wear or alteration. Jewellery must also come with all documentation provided, including any diamond certifications.
Read our Terms and Conditions for full details of our return policy
Are international orders eligible for return?
Yes, international collection ring orders are eligible for return; we just ask that you cover the cost of return shipping. Duties & taxes are not eligible for a refund.
What is your return policy for custom designed rings?
For custom-designed or modified rings we cannot offer a full refund nor do we allow returns. However, at our discretion, we may allow you to re-make, modify, exchange and or provide a partial refund.
Read our Terms and Conditions for full details of our return policy
How do I return an item?
To start the return process, talk to your designer. Within 2-5 business days, we will email you shipping instructions.
After returning the ring, we will start the refund process. This can take up to 14 days and will be refunded to the original payment method.
Note: All returned items must be undamaged and unchanged. We can't accept jewellery that shows signs of wear or alteration.
3. Resizing and Maintenance
Do you offer free resizing?
Yes, all NZ orders for engagement rings and wedding bands come with one free resizing (within 2 UK sizes) + round trip shipping within 90 days of receiving your ring.
International orders for engagement rings and wedding bands also come with one free resizing, excluding shipping. The cost of shipping is based on the value of the ring.
Some rings can be resized 2 or more sizes, but this may come with an additional cost.
How should a ring fit?
Your ring should feel a bit tight when it goes over your knuckle but not pinch or feel too tight when on your finger. Because diamonds are top-heavy, if the ring is too big, it may spin around on your finger.
How long does resizing take?
About 1 - 2 weeks from receiving your ring.
How long does prong tightening take?
About 1 - 2 weeks from receiving your ring.
How much does shipping my ring to you for annual maintenance cost?
$20 – $40 each way depending on the value of the ring.
